All Services

Implementation

A NetSuite implementation reshapes your business; it's far more than a software install. Novelancedelivers high-quality, expert-guided implementations designed specifically to support organizationswith specialized processes and unique requirements.

Rather than relying on generic industry templates that force businesses into unnatural workflows,the implementation process is governed by a rigorous business process mapping and gap-analysisphase. This ensures that every operational nuance, proprietary competitive advantage, andindustry-specific compliance mandate is translated into optimal NetSuite architecture.

Get in touch

What's Included

01

Discovery

Stakeholder interviews, current-state process mapping (order-to-cash, procure-to-pay, record-to-report, and industry-specific flows), pain-point analysis, and Standard Operating Procedure (SOP) documentation review.

02

Solution Design

Chart of accounts and segment design (subsidiary, department, class, location), item and entity structures, role and permission architecture, workflow design, customization specifications, integration specifications, and a data migration plan.

03

Configuration and Build

System configuration to the approved design, build of custom fields/forms/records, workflows, scripts, saved searches, and reports, plus integration builds and sample-data loads for validation.

04

Data Migration

Extraction, cleansing, mapping, and staged test loads, beginning in the first weeks of the project rather than at the end.

05

Testing and UAT

Functional testing, end-to-end process testing, integration testing, and structured User Acceptance Testing executed by the people who will use the system daily, with documented test scripts and formal sign-off.

06

Training

Role-based training for end users and administrators with documentation.

07

Go-live

A detailed, sequenced cutover plan: legacy data freeze, final migration, opening balance and AR/AP reconciliation, integration activation, user-access validation, and reporting tie-outs, with defined rollback triggers.

08

Hypercare

A post-go-live stabilization window in which senior consultants remain highly engaged to resolve issues, monitor adoption, validate KPIs, and stabilize operations.

Our Approach

We treat the first phase of every implementation as the most important phase. Discovery is led by senior consultants and produces a Solution Design. From there we move through design, build, test, and deploy with a tight loop of client decisions documented in writing.

Where SuiteSuccess pushes clients toward Oracle's industry editions, our methodology starts from the client's operating model and uses NetSuite's native capabilities first, customization second, and integration where it is the clearly correct answer.

Who It's For

Outgrowing Legacy ERP & CRM Systems

Organizations replacing entry-level accounting or legacy ERP and CRM systems that can no longer support their specialized industry

Consolidating Disconnected Business Systems

Businesses moving away from siloed and fragmented solutions (such as QuickBooks, spreadsheets, and disconnected CRMs) to a unified platform.

Supporting Business Transformation

Growing companies that are going through business transformations and need an agile and intelligent business platform.

Typical Outcomes

  • On-time, on-budget delivery measured against the baseline defined in discovery, the metrics by which we hold ourselves accountable.
  • A single source of truth that eliminates manual reconciliation across disconnected systems.
  • Faster financial close and improved reporting accuracy as manual workarounds are retired.
  • Complete data integrity, enabling real-time dashboards and financial reporting across multiple subsidiaries.
  • High user adoption and productivity, driven by training programs tailored to specific operational roles rather than generic system walks.
  • Accelerated return on investment, with businesses typically realizing full value within 12 months, driven by improvements in operations and decision making.

Got Questions? We Have Answers

What makes Novelance's implementation approach different?

We treat discovery as the most important phase and lead it with senior consultants, producing a documented Solution Design before any build begins. Our methodology starts with your operating model and uses native NetSuite first, customization second, and integration only where it is clearly the correct answer.

How long does a typical NetSuite implementation take with Novelance?

Timelines depend on scope. Single-entity, single-subsidiary deployments commonly run 2–4 months. Multi-entity, multi-subsidiary, integration-heavy, or industry-specific implementations (manufacturing, life sciences, omnichannel retail) commonly run 5–9 months. Strategic transformation programs can run longer. We commit to a realistic plan up front rather than promising a 100-day go-live for a project that cannot be compressed into that window.

What return should we expect from the Novelance implementation?

Clients typically realize full value within twelve months, driven by improvements in operations and decision-making, alongside a single source of truth, faster financial close, and high user adoption. We frame outcomes as directional improvements tracked against your specific success criteria rather than universal numeric guarantees.

What specific operational processes are analyzed and documented during the Discovery phase?

The Discovery phase analyzes all core business processes, including order-to-cash, procure-to-pay, record-to-report, inventory-to-fulfillment, and any industry-specific workflows. Analysts review existing Standard Operating Procedures (SOPs), identify pain points, and document requirements to ensure the final design supports actual business operations.

How does User Acceptance Testing (UAT) prevent post-go-live operational disruption?

UAT is conducted by the department staff who will use the system daily, using detailed test scripts that model real-world business scenarios. By requiring formal sign-off on every core transaction — including processing sales, shipping orders, and reconciling balances — UAT ensures the system is fully validated and ready for production.

What is the firm's methodology for end-user training and system adoption?

Training is delivered via role-based programs tailored to actual operational responsibilities rather than generic walkthroughs of the software. By providing custom documentation and hands-on sessions with the client's own data, the firm ensures that users are comfortable and proficient, driving high system adoption and preventing the rise of manual workarounds.

How is a final production Cutover managed to prevent operational downtime?

The cutover is managed via a detailed, hour-by-hour sequence plan that defines the legacy database freeze, final data load, reconciliation, integration activation, and user access validation. The plan is rehearsed twice in advance and includes clear rollback triggers and business continuity protocols to minimize operational downtime.

What testing protocols are enforced before go-live is authorized?

Before go-live is authorized, the system must undergo layered testing, including unit testing of all scripts, end-to-end process testing, and structured user acceptance testing (UAT). Integrations are stress-tested at three times expected peak volume, and all critical issues must be resolved against documented exit criteria to secure formal stakeholder sign-off.

Can Novelance rescue a failing or stalled NetSuite implementation initiated by another firm?

Yes. A significant portion of the firm's portfolio involves auditing, optimizing, rescuing, and entirely rebuilding NetSuite instances that were poorly implemented by other consultancies utilizing rushed, inflexible methodologies. The firm conducts exhaustive diagnostic reviews to identify technical debt, script conflicts, and architectural flaws, immediately pivoting the project toward stability and successful deployment.

Still have questions?

Contact us

Other services

View all

Optimization

Tune your existing NetSuite to peak performance.

Learn more

Health Audit

Uncover what's broken before it escalates.

Learn more

Data Migration

Clean, accurate data migration with zero compromise.

Learn more